For questions about onlinebingocanada.org, contact editor Robyn Van Zyl at [email protected]. This email is the contact point for the publishing business, onlinebingocanada.org.
Make the enquiry easy to identify
Include the page address and a short explanation of the issue. A specific subject such as “Correction to a game rule” or “Display problem” helps distinguish an editorial question from a technical fault.
Factual corrections
Identify the sentence or figure, explain the proposed correction and provide the relevant source. If a term changed, include the date and the exact product or offer concerned.
Website problems
Describe what happened, the page involved and the browser or device used. If sharing a screenshot, remove names, account balances and other information unrelated to the fault.
Business enquiries
State your organisation, your role and the purpose of the message. A proposed commercial arrangement should identify the service and the relationship being suggested.
Send only what the question needs
An ordinary page address and explanation are usually enough for an initial report. Do not email passwords, one-time login codes, payment-card details, identity documents or full casino account records. Redact information about other people before forwarding material.
Keep a copy of your message and any source you supplied. A report can require clarification or a check against current evidence; sending an allegation does not establish it as fact. Our editorial policy explains how corrections should be assessed.
Choose the right contact for an account issue
The gambling provider handles its registrations, purchases, deposits, game results and withdrawal requests. For an account dispute, use the contact and complaints process named in that provider’s current terms. This publication does not have access to another business’s customer records or authority to release its funds.
When reporting an error in our description of a service, explain that publishing issue separately. You can identify the relevant rule without sending a complete account history.
Privacy and support enquiries
For a privacy request, use the same email with “Privacy” in the subject and enough detail to locate the interaction. The privacy policy explains the available route and why proportionate identity confirmation may be needed.
People looking for help with gambling can use the confidential services listed on our responsible-gambling page. The editorial inbox is for site correspondence rather than counselling. Read About Us for the publication’s purpose and identity.